Help Desk Officer

Administration
Greater Accra
May 6, 2025
Full Time
Application ends: June 2, 2025
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Job Description

Help Desk Officer
Company: Rock Holdings Ghana
Location: Accra
Job Type: Full-time
Salary: Competitive

Job Description:
Rock Holdings Ghana is hiring a Help Desk Officer to provide professional support to customers, manage service requests, and ensure customer satisfaction through efficient communication and resolution of issues.

Key Responsibilities:

  1. Respond promptly to customer enquiries and complaints via multiple channels.
  2. Process orders, applications, and service requests accurately.
  3. Maintain records of interactions, transactions, and feedback.
  4. Provide feedback on customer service improvements.
  5. Manage and support a team of junior customer service representatives.

Qualifications and Requirements:

  1. HND or Degree in any relevant field.
  2. Strong communication and presentation skills.
  3. Proficiency in handling calls and active listening.
  4. Computer literacy and multitasking ability.
  5. Ability to work effectively within a team and under pressure.

Application Deadline: 02 June, 2025

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