Operations Supervisor

Job Description

Operations Supervisor
Company: Reputable Hotel
Location: Airport Residential Area, Accra
Job Type: Full-time
Salary: Competitive

Job Description:
The Operations Supervisor will oversee daily front office, restaurant, and kitchen operations, ensuring high service standards and guest satisfaction. The role involves managing staff, handling guest concerns, maintaining cleanliness, and ensuring operational efficiency.

Key Responsibilities:
1. Supervise daily Front Office, Restaurant & Kitchen operations to maintain service standards and guest satisfaction.
2. Monitor staffing levels and manage duty rosters.
3. Respond to guest complaints and concerns professionally and promptly.
4. Conduct regular inspections of guest rooms and public areas for cleanliness and functionality.
5. Train and mentor new employees, providing ongoing training for existing staff.
6. Manage kitchen and restaurant inventory, ensuring adequate stock and timely ordering.
7. Enhance the hotel’s online reputation by collecting guest reviews.
8. Work closely with the General Manager to ensure operational efficiency and compliance with industry standards.

Qualifications and Requirements:
1. WASSCE / HND
2. 1-2 years of experience in the hospitality industry
3. Familiarity with industry-specific software and equipment
4. Strong attention to detail, multitasking ability, and capability to work under tight deadlines

Application Deadline: Until filled

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