Customer Experience Executive

Customer Service
Pokuase
December 21, 2024
Full Time
Application deadline closed.

Job Description

Customer Experience Executive

Company: Bills Micro-Credit
Location: Accra, Ghana
Job Type: Full-time
Salary: Competitive

Job Description:
The Customer Experience Executive will act as the first point of contact for existing and potential clients. This role involves responding to inquiries, resolving complaints, and promoting Bills Micro-Credit products and services to clients and the general public.

Key Responsibilities:

  • Handle incoming calls and inquiries from existing and prospective clients.
  • Investigate and address client issues while adhering to Call Centre Response procedures.
  • Provide information about products and services, ensuring client satisfaction.
  • Meet Call Center performance metrics while delivering exceptional customer service.
  • Participate in staff training to improve service delivery.

Qualifications and Requirements:

  • A first degree in Communication or related fields.
  • Not above 30 years of age.
  • National Service Certificate required.
  • Prior work experience in a customer service role preferred.
  • Fluency in English, Twi, and at least one other local language (e.g., Ewe, Ga, Dagbani, etc.).

Application Deadline: 31st December 2024

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