Help Desk Officer

Job Description

Help Desk Officer
Company: Bell Rays Industries
Location: Accra
Job Type: Full-time
Salary: Competitive

Job Description:
Bell Rays Industries is seeking a Help Desk Officer responsible for managing customer interactions, resolving complaints, maintaining records, and ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities:
1. Identify and assess customers’ needs to achieve satisfaction
2. Build sustainable relationships with customer accounts
3. Provide accurate, valid, and complete information using appropriate tools
4. Handle customer complaints and follow up to ensure resolution
5. Keep records of customer interactions and process customer accounts
6. Follow communication procedures, guidelines, and policies
7. Engage customers by taking extra steps where necessary
8. Manage a large volume of incoming phone calls

Qualifications and Requirements:
1. Proven customer support experience or experience as a Client Service Representative
2. Strong phone contact handling skills and active listening
3. Familiarity with CRM systems and practices
4. Customer orientation and ability to adapt to different characters
5. Excellent communication and presentation skills
6. Ability to multitask, prioritize, and manage time effectively
7. HND or Degree

Application Deadline: 23 May, 2025

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