Help Desk Officer

Health and Care
Greater Accra
April 7, 2025
Full Time
Application deadline closed.

Job Description

Help Desk Officer
Company: Broadway Pharmaceuticals LTD
Location: Accra
Job Type: Full-time
Salary: Competitive

Job Description:
Broadway Pharmaceuticals LTD is seeking a Help Desk Officer to assist customers by resolving issues, providing product information, and supporting customer inquiries. The role involves managing communication with clients, documenting interactions, and ensuring customer satisfaction through professional and efficient service.

Key Responsibilities:
1. Recommend suitable products to meet customer needs
2. Refer complex issues to managers when necessary
3. Prepare reports by collecting data from customer interactions
4. Listen to and address customer concerns and inquiries
5. Resolve issues and provide accurate answers to customer questions
6. Maintain a positive attitude while handling complaints
7. Open and manage new customer accounts
8. Promote the company and its products positively to attract and retain customers

Qualifications and Requirements:
1. HND or degree
2. Personable and attentive with strong interpersonal skills
3. Strong verbal communication skills
4. Familiarity with customer service software and data entry
5. Knowledge of products and applicable market trends

Application Deadline: 03 May, 2025

How to Apply: Sign up on buildrighthr.com to submit your CV for application.

NB: This job listing is publicly sourced.

For more job opportunities, visit buildrighthr.com

Related Jobs