Customer Success Manager

Customer Service
Greater Accra
March 25, 2025
Full Time
Application deadline closed.

Job Description

Customer Success Manager 
Company: Ran Tranz Ltd
Location: Accra
Job Type: Full-time
Salary: Competitive

Job Description:
Ran Tranz Ltd is seeking a Customer Success Manager to oversee client relationships, ensuring customer satisfaction and retention. The role requires analyzing customer needs, providing tailored solutions, and maintaining long-term partnerships.

Key Responsibilities:
1. Manage customer relationships and ensure client satisfaction.
2. Analyze customer needs and provide personalized solutions.
3. Resolve customer issues and conflicts efficiently.
4. Utilize CRM software and customer engagement tools.
5. Work independently to drive customer success initiatives.
6. Maintain detailed records and ensure smooth communication with clients.

Qualifications and Requirements:
1. Proven experience in customer success, account management, or a related role.
2. Strong problem-solving and conflict resolution skills.
3. Excellent communication and interpersonal abilities.
4. Experience with CRM software and customer engagement tools.
5. Strong organizational skills and attention to detail.

Application Deadline: 19 April 2025

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